VIP Front Desk Status Coordinator

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Wynn Resorts, Limited's Front Desk Status role in Las Vegas manages guest reservations and special requests while adhering to Forbes 5-Star Service Standards and Wynn policies. The position requires a strong focus on guest satisfaction and teamwork across departments.

Responsibilities include coordinating room blocks, communicating with guests about room readiness, and maintaining intimate knowledge of resort services and amenities. A professional, service-oriented mindset is essential.

Qualifications

• Must have excellent English communication skills, both verbal and written.
• Strong customer service skills with a professional attitude.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Manage guest reservations and ensure special requests are met.
• Coordinate room moves, pre-blocking, and express checkouts with relevant departments.
• Adhere to Forbes 5-Star standards and Wynn policies while maintaining Wynn|Encore Las Vegas ambiance.
• Generate and analyze reports related to front desk operations.
• Provide support to Front Office Management and other departments as needed.

Skills

Customer service

English communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Property Management System

Job description

Wynn Resorts, Limited's Front Desk Status role in Las Vegas manages guest reservations and special requests while adhering to Forbes 5-Star Service Standards and Wynn policies. The position requires a strong focus on guest satisfaction and teamwork across departments.

Responsibilities include coordinating room blocks, communicating with guests about room readiness, and maintaining intimate knowledge of resort services and amenities. A professional, service-oriented mindset is essential.