Evening Front Desk Concierge | Guest Experience Pro

Campbell Property Management; Florida; On-site; USD 23,000 - 26,000; Full time

Job summary

Campbell Property Management in Palm Beach, FL is seeking a friendly Concierge / Front Desk Associate to be the first contact for guests, residents, or visitors. You will deliver exceptional service and manage front desk operations in a welcoming, safe, and organized environment.

The role requires strong customer service and diplomacy, with duties including greeting guests, answering inquiries, managing check-ins, reservations, and coordinating with housekeeping, maintenance, and security.

Qualifications

• Must have strong customer service skills and be able to stay diplomatic in adverse situations.
• Must undergo drug screening and background check.
• Experience in front desk or hospitality is a plus.

Responsibilities

• Greet guests, residents, and visitors in a warm, courteous, and professional manner.
• Answer phone calls, emails, and inquiries promptly.
• Provide information, directions, and assistance as needed.
• Manage check-ins, check-outs, and visitor access where applicable.
• Handle reservations, bookings, or service requests.
• Coordinate with housekeeping, maintenance, security, or management.
• Maintain accurate records and logs.
• Monitor lobby/front desk area to ensure safety and organization.
• Resolve guest concerns or elevate issues appropriately.
• Assist with administrative tasks and special requests.

Skills

Customer service

Diplomacy

Job description

Campbell Property Management in Palm Beach, FL is seeking a friendly Concierge / Front Desk Associate to be the first contact for guests, residents, or visitors. You will deliver exceptional service and manage front desk operations in a welcoming, safe, and organized environment.

The role requires strong customer service and diplomacy, with duties including greeting guests, answering inquiries, managing check-ins, reservations, and coordinating with housekeeping, maintenance, and security.