Front Desk Representative - Resort Tower

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 19,000 - 28,000; Part time

Job summary

Wynn Las Vegas seeks a Front Desk Representative for the Resort Tower to welcome guests, check them in and out, and coordinate services across hotel teams.

You will monitor the front desk, support guests with requests, and ensure privacy and security while upholding Wynn Standards.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of customer service experience.
• Minimum of one year front desk experience or equivalent.

Responsibilities

• Check in/out guests at the front desk.
• Monitor front desk phone center and assist callers.
• Revise in-house reservations to ensure accuracy.
• Perform cashiering functions and handle payments.
• Resolve guest issues within authority limits.
• Coordinate guest requests with concierge.
• Adhere to Wynn standards and policies.

Skills

Customer service

Front desk

Guest relations

Education

High school diploma or equivalent

Job description

Front Desk Representative - Resort Tower

Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services

Status

Steady Extra

Brands

Wynn Las Vegas

Company

Wynn Las Vegas

Job Description

The Guest Service Representative is responsible for all duties surrounding the Front Desk

• Checking in/out guests
• Monitoring front desk phone center
• Revising in-house reservations
• Cashiering functions
• Resolving guest issues within limits of authority
• Coordinating guest wishes with concierge
• Adhering to Wynn Standards/Core Vales and all policies and procedures

Qualifications

• High school diploma or equivalent required
• Two years of customer service experience
• Minimum of one year front desk experience or equivalent position

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.