VIP Front Desk Concierge

Corinthia Hotels; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Corinthia Hotels’ The Surrey on Manhattan’s Upper East Side invites applications for a Front Office Guest Service Attendant. You will play a key role in ensuring smooth check-in and check-out while upholding the unrivalled service standards of The Surrey, A Corinthia Hotel.

You will coordinate with the Front Office team and other departments to deliver exceptional guest experiences, handle guest data accurately, and assist VIP arrivals and departures as required by the Guest Experience

Qualifications

• Minimum 2 years in a similar position within a 5 star hotel.
• Written and verbal fluency in English; another language is an advantage.
• Knowledge of property management systems (Micros Fidelio Opera, Toast, etc.).

Responsibilities

• Supports the hotel operation in times of demand.
• Maintains effective communication within the department and keeps Front Office Managers informed of problems/queries.
• Liaises with other departments to ensure good communication and support.
• Check-in and check-out within hotel-specific requirements.
• Ensures guest bills are charged correctly and posted to the folios.
• Follows up on reservations correspondence as per instructions.
• Liaises with the Director of Guest Experience to arrange VIP allocations and meet VIP guests.
• Captures guest data with high quality and accuracy.

Skills

Fluent English

Additional language

Education

Hospitality/Tourism degree (desirable)

Tools

PMS (Micros/Fidelio/Opera/Toast)

Job description

Corinthia Hotels’ The Surrey on Manhattan’s Upper East Side invites applications for a Front Office Guest Service Attendant. You will play a key role in ensuring smooth check-in and check-out while upholding the unrivalled service standards of The Surrey, A Corinthia Hotel.

You will coordinate with the Front Office team and other departments to deliver exceptional guest experiences, handle guest data accurately, and assist VIP arrivals and departures as required by the Guest Experience