Guest Experience Supervisor - Front Desk Leader

Kimpton Hotels & Restaurants; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

On-site parking

Dry Cleaning provided (uniform only)

Hotel + restaurant discounts in all of

Paid Time Off – sick & vacation pay

Paid Holidays after 90 days of employm

Affordable medical/dental/vision/HSA

Basic & Supplemental Life Insurance

Short/Long Term Disability Insurance

Hospital Indemnity, Critical Illness &

Tuition Reimbursement

Job summary

Kimpton Hotel Monaco Seattle is seeking a Front Office Supervisor to lead the front desk team in Downtown Seattle at 1101 4th Ave. You’ll ensure guest arrivals and departures run smoothly, coach agents, and maintain calm, professional service.

This on-site role offers a pay rate of $25.45 per hour. The ideal candidate will bring hospitality experience, a flexible schedule including evenings and weekends, and a keen eye for accuracy in hotel systems.

Qualifications

• Customer-facing hospitality experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Calm, professional demeanor under pressure in a busy lobby.
• Genuine warmth with guests and proactive problem-solving.

Responsibilities

• Lead and support front office staff across shifts to ensure smooth operations.
• Review arrivals/departs, flag special requests, resolve billing issues and optimize inventory.
• Maintain cash handling and key control policies; oversee desk agent checklists.
• Resolve guest issues with calm, empathy, and a focus on loyalty.
• Coordinate with Reservations, Sales, Housekeeping, and other departments to elevate guest experience.

Skills

Customer service

Flexible schedule

Hospitality experience

Hotel systems

Job description

Kimpton Hotel Monaco Seattle is seeking a Front Office Supervisor to lead the front desk team in Downtown Seattle at 1101 4th Ave. You’ll ensure guest arrivals and departures run smoothly, coach agents, and maintain calm, professional service.

This on-site role offers a pay rate of $25.45 per hour. The ideal candidate will bring hospitality experience, a flexible schedule including evenings and weekends, and a keen eye for accuracy in hotel systems.