VIP Experience & Promotions Lead

Great River Casino Resort; Burlington (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Great River Casino Resort is seeking a Player Services Manager to lead VIP Hosts, Telemarketers and Resort Club staff at our Iowa facility. You will focus on play development, cultivate new player membership, and manage promotional campaigns.

Responsibilities include budgeting, staff training, and ensuring IRGC compliance across events. Strong writing, communication, and coordination with vendors are essential to succeed in this role.

Qualifications

• Must have experience in hospitality, customer service and entertainment management.
• Exceptional writing skills and ability to write clear rules for compliance.
• Experience in developing, analyzing and implementing casino promotion budgets.
• Strong interpersonal and communication skills, both written and oral.

Responsibilities

• Lead VIP Hosts, Telemarketers, and Resort Club staff to meet performance goals.
• Cultivate new guests and memberships through promotions and campaigns.
• Review event costs and profitability; manage budgets and schedules.
• Coordinate promotional materials with vendors and outside agencies.
• Ensure regulatory compliance and write clear promotion rules for IRGC approval.
• Oversee staff scheduling, hiring, and training with HR.
• Develop and deliver on-site promotions to increase profitability.
• Respond to guest inquiries and resolve issues promptly.

Skills

Customer service excellence

Written communication

Team leadership

Multitasking under deadlines

Promotions planning

Education

Iowa Racing and Gaming license

Tools

Microsoft Office

KCMS

Graphics/Marketing tools

Casino management systems

Job description

Great River Casino Resort is seeking a Player Services Manager to lead VIP Hosts, Telemarketers and Resort Club staff at our Iowa facility. You will focus on play development, cultivate new player membership, and manage promotional campaigns.

Responsibilities include budgeting, staff training, and ensuring IRGC compliance across events. Strong writing, communication, and coordination with vendors are essential to succeed in this role.