VIP Experience Coordinator
ASM Global
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Job summary
Legends Global is the premier partner for premium live events, managing VIP experiences and donor relations for the Miami Hurricanes. The VIP Experience Coordinator collaborates with internal teams to plan, coordinate, and deliver exclusive hospitality for Hurricane Club members, donors, and corporate partners.
The role requires strong organization, superior guest service, and hands-on on-site management during events, with evening/weekend duties as needed.
Qualifications
- Bachelor's degree in a related field
- 1–2 years of experience in event management, hospitality, collegiate athletics or related field
- Strong organizational skills with ability to manage multiple projects and deadlines
- Excellent written and verbal communication skills
- Demonstrated commitment to exceptional customer service and professionalism
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in Microsoft Office including Outlook, Excel, Word and PowerPoint
- Ability to work evenings, weekends, holidays, and athletic events as needed
Responsibilities
- Assist in planning, coordination, and execution of VIP experiences, donor events, premium hospitality programs, and exclusive opportunities across Miami Hurricanes Athletics.
- Coordinate experiences such as pregame sideline access, on-field experiences, private tours, open practices, meet-and-greets and other premium opportunities.
- Manage event logistics, including guest lists, credentials, itineraries, transportation, hospitality arrangements and event-day check-in.
- Assist with the execution of exclusive Hurricane Club and Golden Canes Society events, donor receptions, member appreciation events and travel experiences.
- Coordinate with internal departments, stadium operations, catering partners and external vendors to ensure seamless event execution.
- Support the planning and execution of VIP networking events, corporate hospitality experiences and other exclusive programming.
- Assist with event budgets, vendor coordination, staffing plans and post-event evaluations.
- Support game-day operations for premium hospitality areas, including suites, VIP lounges, Hurricane Club tailgates and exclusive donor experiences.
- Serve as an on-site point of contact for VIP guests, donors and premium clients, providing exceptional customer service.
- Assist with event invitations, RSVP tracking, guest communications and post-event follow-up.
- Work closely with Hurricane Club, Golden Canes Society, premium sales and ticketing teams to ensure a consistent and elevated guest experience.
- Address guest concerns and operational challenges in a timely and professional manner.
- Maintain strong relationships with donors, premium clients and VIP stakeholders.
- Support the development, promotion and execution of revenue-generating VIP experience packages for individuals, corporate groups and premium clients.
- Assist with VIP experience inquiries, reservations, package fulfillment and client communications.
- Identify opportunities to enhance existing VIP offerings and introduce new experiences that support revenue growth and donor engagement.
- Maintain accurate records of event participation, VIP package sales, guest information and revenue activity.
- Assist with event budgets, invoices, purchase orders and expense tracking.
- Prepare event communications, operational documents, itineraries and post-event reports.
- Perform additional duties as assigned to support Hurricane Club and VIP Experience initiatives.
Skills
Education
Tools
Job description
LOCATION: UNIVERSITY OF MIAMI
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.
With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.
The VIP Experience Coordinator will support the planning, coordination, and execution of premium hospitality experiences, exclusive events and donor engagement initiatives for the Miami Hurricanes. This position will play an integral role in delivering exceptional experiences for Hurricane Club members, Golden Canes Society members, premium seating clients, corporate partners and other VIP stakeholders.
The ideal candidate is highly organized, detail-oriented, proactive and passionate about creating memorable experiences that strengthen relationships increase donor engagement and support revenue-generating opportunities for Miami Hurricanes Athletics.
- Assist in the planning, coordination, and execution of VIP experiences, donor events, premium hospitality programs, and exclusive opportunities across Miami Hurricanes Athletics.
- Coordinate experiences such as pregame sideline access, on-field experiences, private tours, open practices, meet-and-greets and other premium opportunities.
- Manage event logistics, including guest lists, credentials, itineraries, transportation, hospitality arrangements and event-day check-in.
- Assist with the execution of exclusive Hurricane Club and Golden Canes Society events, donor receptions, member appreciation events and travel experiences.
- Coordinate with internal departments, stadium operations, catering partners and external vendors to ensure seamless event execution.
- Support the planning and execution of VIP networking events, corporate hospitality experiences and other exclusive programming.
- Assist with event budgets, vendor coordination, staffing plans and post-event evaluations.
- Support game-day operations for premium hospitality areas, including suites, VIP lounges, Hurricane Club tailgates and exclusive donor experiences.
- Serve as an on-site point of contact for VIP guests, donors and premium clients, providing exceptional customer service.
- Assist with event invitations, RSVP tracking, guest communications and post-event follow-up.
- Work closely with Hurricane Club, Golden Canes Society, premium sales and ticketing teams to ensure a consistent and elevated guest experience.
- Address guest concerns and operational challenges in a timely and professional manner.
- Maintain strong relationships with donors, premium clients and VIP stakeholders.
- Support the development, promotion and execution of revenue-generating VIP experience packages for individuals, corporate groups and premium clients.
- Assist with VIP experience inquiries, reservations, package fulfillment and client communications.
- Identify opportunities to enhance existing VIP offerings and introduce new experiences that support revenue growth and donor engagement.
- Maintain accurate records of event participation, VIP package sales, guest information and revenue activity.
- Assist with event budgets, invoices, purchase orders and expense tracking.
- Prepare event communications, operational documents, itineraries and post-event reports.
- Perform additional duties as assigned to support Hurricane Club and VIP Experience initiatives.
- Bachelor's degree in Sport Management, Hospitality Management, Business Administration, Marketing, Communications or a related field.
- One to two years of experience in event management, hospitality, collegiate athletics, professional sports and a related field. Relevant internships may be considered.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Excellent written and verbal communication skills.
- Demonstrated commitment to exceptional customer service and professionalism.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office including Outlook, Excel, Word and PowerPoint.
- Ability to work evenings, weekends, holidays, and athletic events as needed.
- Experience in collegiate athletics, professional sports, premium hos
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