VIP Executive Tech Concierge for Private Clients

AlignLayerNine; Glenview (IL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Company phone

Laptop provided

Travel expenses covered

Health, dental, vision insurance

Paid time off

401(k)

Job summary

AlignLayerNine is hiring an Executive Technology Concierge in the Chicago area. You will be the first point of contact for principals, their families, and assistants, delivering hands-on IT support on-site and during travel.

You will protect privacy, manage devices, and coordinate with a small, expert team to keep clients fully operational. This is a high-trust, premium service role requiring discretion, technical depth, and stellar communication, with opportunities to shape the program as it

Qualifications

• 5+ years supporting executives or VIPs directly.
• Broad, hands-on technical depth across macOS, iOS, Windows and cloud suites.
• Security-minded with identity protection and basic privacy/compliance awareness.
• Calm and polished under pressure with strong communication.
• Independent with good judgment and discretion.

Responsibilities

• Answer the line and be the first-ring contact for principals and assistants.
• Get clients working fast, triage and perform root-cause fixes.
• Troubleshoot laptops, mobile devices, networks, and smart-home gear.
• Source, purchase, configure, and deliver devices within spend limits.
• Protect the family with data-broker removal, monitoring, and security routines.
• Spot scams, verify callers, and prevent impersonation risks.
• Coordinate with service desks and engineers while staying single point of contact.
• Build relationships with executive assistants and anticipate needs.
• Help shape playbooks, onboarding, and training for future concierges.

Skills

Executive support

MacOS / iOS

Windows / Microsoft 365

Networking (home/SMB)

Security awareness

Calm under pressure

Independent judgment

Tools

Crestron

Savant

Control4

Sonos

UniFi

Job description

AlignLayerNine is hiring an Executive Technology Concierge in the Chicago area. You will be the first point of contact for principals, their families, and assistants, delivering hands-on IT support on-site and during travel.

You will protect privacy, manage devices, and coordinate with a small, expert team to keep clients fully operational. This is a high-trust, premium service role requiring discretion, technical depth, and stellar communication, with opportunities to shape the program as it