VIP Events Ticket Operations Specialist

Aquent; New York (NY); On-site; USD 52,000 - 73,000; Full time

Job summary

Aquent Talent is seeking an organized ticketing operations professional to join our dynamic events team in New York. You will help ensure seamless VIP experiences and ticket operations for live events, collaborating with internal teams, venues, and partners to deliver exceptional service.

The ideal candidate has at least 1 year of ticketing experience, strong Excel and SharePoint skills, and a keen eye for detail.

Qualifications

• 1+ year in ticketing operations or related field.
• Strong administrative accuracy and attention to detail.
• Proven ability to manage multiple time-sensitive requests.
• Proficiency in Excel, Word, Outlook, PowerPoint and SharePoint.
• Experience with ticketing systems, inventory trackers and databases.
• Excellent written and verbal communication, service orientation.
• Ability to handle confidential information with discretion.
• Able to work independently and across internal teams.
• Bachelor’s degree or equivalent in Marketing/Business/Communications.

Responsibilities

• Support ticket request intake, tracking, and routine reporting.
• Assist with digital ticket transfers, manifests, seating charts, and inventory updates.
• Fulfill ticket needs for sports, VIP programs, and events with discretion.
• Maintain tracking documents, event files, and distribution lists.
• Provide support for ticketing platforms and guest communications.
• Assist event prep: guest info, allocations, and partner coordination.
• Provide on-site and post-event support, including check-in and reporting.
• Collaborate with internal teams, venues, leagues, vendors, and agencies.

Skills

Attention to detail

Organizational discipline

Communication

Customer service mindset

Team collaboration

Education

Bachelor’s degree or equivalent in Marketing, Business, Sports Management, Communications, Hospitality, or related field

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

SharePoint

Ticketing systems

Job description

Aquent Talent is seeking an organized ticketing operations professional to join our dynamic events team in New York. You will help ensure seamless VIP experiences and ticket operations for live events, collaborating with internal teams, venues, and partners to deliver exceptional service.

The ideal candidate has at least 1 year of ticketing experience, strong Excel and SharePoint skills, and a keen eye for detail.