Ticket Operations Coordinator [AQ-19650]

Aquent; New York (NY); On-site; USD 52,000 - 73,000; Full time

Job summary

Aquent Talent is seeking an organized ticketing operations professional to join our dynamic events team in New York. You will help ensure seamless VIP experiences and ticket operations for live events, collaborating with internal teams, venues, and partners to deliver exceptional service.

The ideal candidate has at least 1 year of ticketing experience, strong Excel and SharePoint skills, and a keen eye for detail.

Qualifications

• 1+ year in ticketing operations or related field.
• Strong administrative accuracy and attention to detail.
• Proven ability to manage multiple time-sensitive requests.
• Proficiency in Excel, Word, Outlook, PowerPoint and SharePoint.
• Experience with ticketing systems, inventory trackers and databases.
• Excellent written and verbal communication, service orientation.
• Ability to handle confidential information with discretion.
• Able to work independently and across internal teams.
• Bachelor’s degree or equivalent in Marketing/Business/Communications.

Responsibilities

• Support ticket request intake, tracking, and routine reporting.
• Assist with digital ticket transfers, manifests, seating charts, and inventory updates.
• Fulfill ticket needs for sports, VIP programs, and events with discretion.
• Maintain tracking documents, event files, and distribution lists.
• Provide support for ticketing platforms and guest communications.
• Assist event prep: guest info, allocations, and partner coordination.
• Provide on-site and post-event support, including check-in and reporting.
• Collaborate with internal teams, venues, leagues, vendors, and agencies.

Skills

Attention to detail

Organizational discipline

Communication

Customer service mindset

Team collaboration

Education

Bachelor’s degree or equivalent in Marketing, Business, Sports Management, Communications, Hospitality, or related field

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

SharePoint

Ticketing systems

Job description

Join a globally recognized leader in entertainment and sports, where innovation and unforgettable experiences are at the heart of everything they do. This organization is dedicated to creating magic and delivering unparalleled access to some of the most sought-after events worldwide. As a vital partner, Aquent Talent is seeking an exceptional individual to join their dynamic team.

Are you a highly organized and detail-oriented professional with a passion for live events and creating exceptional experiences? This role offers an incredible opportunity to become a vital part of a dynamic team, ensuring the seamless execution of VIP experiences and critical ticket operations. You will be instrumental in delivering unforgettable moments for valued clients, partners, and investors, directly contributing to brand loyalty and revenue growth. Your meticulous approach and proactive support will be the backbone of success in a fast-paced, exciting environment, making a direct impact on the magic delivered to audiences globally.

What You’ll Do

• Support ticket request intake, tracking, documentation, stakeholder correspondence, and routine reporting for ticket operations.
• Assist with digital ticket transfers, manifests, seating charts, credential lists, inventory updates, guest lists, and distribution records.
• Help fulfill ticket needs for sports, VIP programs, employee requests, client requests, partner obligations, and special events with accuracy, discretion, and confidentiality.
• Maintain organized tracking documents, event files, distribution lists, fulfillment records, and other operational materials.
• Provide support for ticketing platforms, request processes, guest communications, and user troubleshooting as directed.
• Assist with event preparation, including compiling guest information, confirming ticket allocations, updating event documents, and coordinating with internal partners.
• Provide on-site and post-event support, including check-in assistance, issue escalation, reconciliation, event file closeout, and summary reporting.
• Partner professionally with internal teams, external vendors, venues, leagues, agencies, and business stakeholders to support a high standard of service.

What You’ll Bring

• Minimum of 1 year of experience in ticketing operations, or a related field.
• Strong administrative accuracy, follow-through, organizational discipline, and attention to detail.
• Ability to manage multiple time-sensitive requests and shifting priorities in a fast-paced live-event environment.
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint.
• Comfort working with ticketing systems, inventory trackers, request forms, databases, or similar operational platforms.
• Strong written and verbal communication skills, with a professional and service-oriented approach.
• Ability to handle confidential information with discretion and sound judgment.
• Ability to work both independently and collaboratively across internal teams, partners, venues, leagues, vendors, and agencies.
• Bachelor’s degree or equivalent experience in Marketing, Business, Sports Management, Communications, Hospitality, or a related field.
• Ability to work nights, weekends, holidays, travel, or on-site event coverage as leadership deems necessary.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

This legendary company has entertained, informed and inspired people around the globe for over 90 years. Named one of Forbes top companies to work for year over year, this is where dreams really do come true.

Whether you’re looking to create, support business growth and development, work behind-the-scenes on your favorite TV shows or upcoming movies, or anything in-between, this is your opportunity to start the next chapter of your career story and help create the exhilarating experiences this company is known for worldwide.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/talent/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.