VIP Event Concierge & Client Liaison

Hyatt Regency; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hyatt Regency New Orleans is seeking an attentive events liaison to serve as the primary hotel contact for meeting planners, ensuring clear and consistent communication and a seamless on-site experience.

You will perform detailed function room inspections, coordinate with engineering, monitor crowd flow during peak times, respond to requests within minutes, and add thoughtful touches for repeat clients, VIPs, and special events.

Responsibilities

• Act as primary liaison between the hotel and the meeting planner, ensuring clear and consistent communication
• Perform detailed function room inspections prior to event start times to confirm setup, equipment, and layout meet client specifications
• Remain constantly on the floor and accessible to clients via two‑way radio (F&B channel)
• Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible
• Monitor and manage the planner’s personal and practical needs throughout the day
• Provide thoughtful touches and added services, especially for repeat customers
• Coordinate with engineering through maintenance walkthroughs and elevate issues as needed
• Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas
• Attend pre‑convention, tie‑down, and planning meetings
• Participate in meet‑and‑greet site inspections when possible
• Confirm VIP meeting rooms and setups are prepared according to expectations
• Monitor traffic flow, assist with elevator turns, and support crowd management during peak times
• Locate, track, and retrieve boxes or materials as needed

Job description

Hyatt Regency New Orleans is seeking an attentive events liaison to serve as the primary hotel contact for meeting planners, ensuring clear and consistent communication and a seamless on-site experience.

You will perform detailed function room inspections, coordinate with engineering, monitor crowd flow during peak times, respond to requests within minutes, and add thoughtful touches for repeat clients, VIPs, and special events.