VIP Enterprise Service Desk Technician

Endurion; Fayetteville (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Endurion is seeking a Service Desk Technician to provide frontline IT support in a large enterprise environment in Fayetteville, NC. You will diagnose and resolve issues across desktops, laptops, mobile devices, Windows OS, MS Office, and network connectivity, documenting incidents in Remedy and managing accounts via Active Directory.

VIP support to USSOCOM executives is included. Daily tasks include remote troubleshooting with Dameware/RDP/Terminal Services, incident trending, and escalation to

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and diagnostic abilities.
• Proficient documentation of incidents and resolutions.
• Team-oriented with ability to collaborate across groups.

Responsibilities

• Serve as frontline point of contact for desktop, laptop and mobile issues.
• Diagnose, troubleshoot, and resolve Windows OS, MS Office, email, and network problems.
• Document, track, and report incidents in Remedy; manage user accounts via Active Directory.
• Provide VIP-level support as required to USSOCOM executives and staff.

Skills

Excellent customer service

Problem solving

Documentation skills

Team collaboration

Tools

Dameware

RDP

Active Directory

Remedy

Job description

Endurion is seeking a Service Desk Technician to provide frontline IT support in a large enterprise environment in Fayetteville, NC. You will diagnose and resolve issues across desktops, laptops, mobile devices, Windows OS, MS Office, and network connectivity, documenting incidents in Remedy and managing accounts via Active Directory.

VIP support to USSOCOM executives is included. Daily tasks include remote troubleshooting with Dameware/RDP/Terminal Services, incident trending, and escalation to