VIP Service Desk Technician – Special Ops Support

Occam Solutions, Inc; Winston-Salem (NC); On-site; USD 52,000 - 77,000; Full time

Job summary

Occam Solutions, Inc. is seeking a Mid-Level Service Desk Technician at Fort Liberty, NC to resolve hardware, software, and network issues for a large enterprise.

You will support Windows OS, MS Office, email, and applications, with direct Remedy AR System usage. Responsibilities include VIP support for USSOCOM, incident management, Active Directory tasks, and rotating shifts including nights, weekends, and holidays.

Qualifications

• Two years of relevant IT/service desk experience.
• DoD 8570 IAT Level I certification.
• Must maintain DoD 8570 IAT Level I certification via continuing education requirements or recertification.
• Must possess current TS/SCI clearance.
• Must be TS/SCI eligible.

Responsibilities

• Serve as the initial contact for desktop/laptop/mobile problems for a 70,000+ user enterprise.
• May provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10/8/7, MS Office, email, and hardware.
• Document, track, resolve, and report on problems and work orders using Remedy AR System.
• Modify/create and troubleshoot user accounts via Active Directory; submit changes to file management and peripheral devices via Remedy; elevate network incidents, and provide direct support to USSOCOM customers worldwide.
• Determine which special team can best resolve the problem and assign the task to the appropriate teams.
• Ability to install, maintain and troubleshoot server, network, system and application issues.
• Technical experience in setup, operation, and troubleshooting of related OS.
• Must have experience with Dameware, RDP and Terminal Services.
• May perform incident management functions including trending and communication with senior team members.
• Perform other duties as required.

Skills

Customer service

Verbal & written communication

Technical troubleshooting

Team coordination

Tools

Remedy AR System

Dameware

RDP

Terminal Services

Active Directory

Windows OS

Job description

Occam Solutions, Inc. is seeking a Mid-Level Service Desk Technician at Fort Liberty, NC to resolve hardware, software, and network issues for a large enterprise.

You will support Windows OS, MS Office, email, and applications, with direct Remedy AR System usage. Responsibilities include VIP support for USSOCOM, incident management, Active Directory tasks, and rotating shifts including nights, weekends, and holidays.