Service Desk Tech- FL

Endurion; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Endurion in Tampa, FL seeks a Service Desk Technician to provide frontline IT support for a large enterprise, including VIP-level support to USSOCOM staff. You will diagnose, troubleshoot, document incidents in Remedy, manage accounts via Active Directory, and work with Dameware, RDP, and Terminal Services to resolve issues for 70,000+ users.

Required DoD 8570 IAT Level I certification, current Secret clearance, TS/SCI eligibility. On-site role with potential for occasional remote tasks.

Qualifications

• Frontline IT support experience in a large enterprise.
• Experience diagnosing and resolving desktop, laptop, and mobile issues.
• Proficient with Remedy incident management system.

Responsibilities

• Diagnose, troubleshoot, and resolve desktop, laptop, and mobile problems.
• Document, track, and report incidents using Remedy.
• Manage user accounts via Active Directory and coordinate with teams.
• Provide VIP-level support to USSOCOM executives and staff as needed.
• Utilize Dameware, RDP, and Terminal Services for remote assistance.

Skills

Customer service

Incident management

Remote support

VIP support

Education

DoD 8570 IAT Level I certification

Tools

Remedy

Dameware

RDP

Terminal Services

Active Directory

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk Tech- FL

Operations Full Time Clerical Tampa, FL, US

Position Overview: This role provides frontline technical support within a large, fast‑paced enterprise environment serving more than 70,000 users, including VIP‑level support to USSOCOM executives and their staff. The position acts as the primary point of contact for diagnosing, troubleshooting, and resolving issues across desktops, laptops, mobile devices, operating systems, Microsoft applications, network connectivity, and peripheral equipment. Responsibilities include documenting and managing incidents through the Remedy system, performing account administration via Active Directory, escalating complex issues to specialized teams, and delivering reliable remote support using tools such as Dameware, RDP, and Terminal Services.

Duties & Responsibilities:

• Exemplify professionalism in all areas of the job, including adherence to schedule, compliance with CSD business processes, and superior customer service skills.
• Serve as the initial point of contact for resolution of desktop, laptop, and mobile-related problems in a 70,000+ customer enterprise.
• Provide VIP-level support to USSOCOM executive-level users and their staff, as required.
• Troubleshoot, research, diagnose, document, and resolve technical issues related to Windows 10, Windows 8, Windows 7, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.
• Modify, create, and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, **escalate** network incidents, and provide direct support to USSOCOM customers globally.
• Determine the appropriate special team (Desktop Support, Customer Support, Network Administration, or System Administration) for unresolved issues and assign tasks accordingly.
• Install, maintain, and troubleshoot server, network, system, and application issues.
• Demonstrate technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
• Proficient with Dameware, RDP, and Terminal Services.
• Perform incident management functions, including incident trending, prioritization, and communication of findings with senior organizational team members.
• May serve as the functional lead of a team to direct and monitor other technicians in their duties.
• Perform other duties as required.

Requirements:

• Must have DoD 8570 IAT Level I certification.
• Must be able to maintain DoD 8570 IAT Level I certification through continuing education or re-certification.
• Must possess a current Secret clearance.
• Must be TS/SCI eligible.

Preferred:

• Special Operations Force experience.
• Possess a current TS clearance with SCI eligibility.

Endurion complies with all Equal Employment Opportunity (EEO) requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Endurion will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need assistance or an accommodation due to a disability, please contact us at [e-mail] .

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management retains the discretion to add to or modify the duties of the position at any time. Employment with Endurion is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or advance notice, provided it does not violate applicable law.