VIP Desk-Side Tech with Secret Clearance

IntelliDyne Jobs for Veterans

Washington (District of Columbia)

On-site

USD 50,000 - 120,000

Full time

4 days ago

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Job summary

IntelliDyne, LLC is seeking a skilled IT Support professional for 2nd level escalation and desk-side assistance in the Washington, DC area. The role requires remote and on-site troubleshooting, VIP support, and the ability to travel to client sites as needed.

The candidate should have a Secret clearance and 4+ years in desk-side support, with certifications such as MCP, Google IT Support, or HDI-CSR. Apply to join a team serving government clients with a focus on secure, reliable IT services.

Qualifications

High School Diploma.
Minimum 4 years in desk-side support, with VIP exposure.
Must have Secret clearance.
Must hold MCP, Google IT Support, or HDI-CSR.

Responsibilities

Provide 2nd level escalation support to Tier 1 Help Desk.
Remote and on-site troubleshooting for hardware and software.
Resolve Call Center tickets and provide desk-side support.
Install, monitor, troubleshoot, replace, and support software, printers, devices.
Travel to client sites in the Washington, DC area as needed.
Document incidents and work orders with steps and resolutions.
Maintain knowledge base and assist in asset management.
Assist on new projects testing and deployment.