Onsite Deskside Support Manager for VIP Tech

IntelliDyne, LLC; Washington (District of Columbia); On-site; USD 110,000 - 130,000; Full time

Job summary

IntelliDyne, LLC is actively seeking an Onsite End User/Deskside Support Manager in Washington, DC to lead multiple end-user support teams for a federal client. The role focuses on service delivery, SLA compliance, and VIP stakeholder support across several offices.

The ideal candidate brings hands-on leadership, strong ServiceNow expertise, ITIL proficiency, and a track record of improving ticket operations and client satisfaction.

Qualifications

• 8+ years of IT experience in enterprise environments.
• 6+ years in management, leading help/service desk or end-user teams.
• Experience guiding 15–25 staff in demanding settings.
• Active Secret clearance or eligibility is required.

Responsibilities

• Provide daily operational oversight for all user support services across government offices.
• Set team goals, coach staff, and conduct performance reviews.
• Schedule onsite coverage to ensure optimal support.

Skills

End User Support Leadership

ServiceNow

ITIL service management

VIP stakeholder engagement

SLA/metrics management

Team leadership

Education

Bachelor's degree in Information Technology / Computer Science

Tools

ServiceNow

ITIL tooling

Job description

IntelliDyne, LLC is actively seeking an Onsite End User/Deskside Support Manager in Washington, DC to lead multiple end-user support teams for a federal client. The role focuses on service delivery, SLA compliance, and VIP stakeholder support across several offices.

The ideal candidate brings hands-on leadership, strong ServiceNow expertise, ITIL proficiency, and a track record of improving ticket operations and client satisfaction.