VIP Customer Success Manager (Remote, Evening)

Jobgether; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fully remote

Medical insurance

Learning budget

English lessons

Career development

Paid time off

Job summary

Jobgether is seeking an experienced VIP Customer Success Specialist to manage a portfolio of high-value clients in a fully remote setup. You will tailor engagement strategies, re-engage inactive users, and provide personalized support across email, chat, and calls.

You’ll collaborate with the VIP and Sales teams to optimize retention in a fast-paced, international environment. The role requires strong English communication, empathy, and time management to meet engagement objectives during a

Qualifications

• Experience in iGaming or online gambling industry.
• Fluent English written and spoken.
• Strong communication across calls, email and chat.
• Proven ability to build rapport and long-term relationships.
• Able to handle objections and adapt communication to customers.
• Excellent time management and organizational skills.
• Willingness to learn new tools and work in international environment.

Responsibilities

• Monitor and manage a portfolio of VIP customers, maintaining strong relationships and ensuring consistent, personalized communication.
• Develop and implement engagement strategies to maintain customer activity, strengthen loyalty, and encourage continued participation across digital platforms.
• Identify inactive or disengaged customers and proactively initiate contact to re-engage them and encourage their return.
• Analyze customer behavior, preferences, and activity patterns to identify opportunities for tailored support and improved customer experiences.
• Provide personalized assistance by understanding individual customer needs, responding to inquiries, and recommending relevant platform features and services.
• Manage incoming and outgoing communications through multiple channels, including email, messaging applications, and telephone calls.
• Communicate the benefits and features of the platforms in an engaging, customer-focused manner while building trust and maintaining professional relationships.
• Handle customer objections, concerns, and challenging situations with empathy, professionalism, and a solutions-oriented approach.
• Maintain accurate customer records and update relevant information in internal systems to support effective relationship management.
• Organize daily tasks and manage time effectively to meet established deadlines, service expectations, and engagement objectives.
• Collaborate with colleagues across the VIP and Sales teams to share insights, improve workflows, and contribute to overall customer retention goals.
• Continuously develop product knowledge and become proficient in the tools and systems used to manage VIP customer relationships.

Skills

Customer engagement

Communication skills

Time management

Empathy

Independence

Team collaboration

Fluent English

Tools

Excel

SoftSwiss

Job description

Jobgether is seeking an experienced VIP Customer Success Specialist to manage a portfolio of high-value clients in a fully remote setup. You will tailor engagement strategies, re-engage inactive users, and provide personalized support across email, chat, and calls.

You’ll collaborate with the VIP and Sales teams to optimize retention in a fast-paced, international environment. The role requires strong English communication, empathy, and time management to meet engagement objectives during a