VIP Customer Programs Manager – Hardware & IoT

Eagle Wireless, Inc.; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative working environment

Opportunity to shape customer program management

Job summary

Eagle Wireless, Inc. is seeking a Customer Program Manager to oversee VIP accounts and strategic programs. This role is vital in managing customer relationships from kickoff to production, ensuring high satisfaction and communication quality.

Candidates should have 4-8 years of experience in customer program management within a technology environment, excellent communication skills, and the ability to manage issues efficiently. This position offers a competitive salary and a chance to shape the customer program management function at Eagle.

Qualifications

• 4–8 years of experience in a relevant field.
• Ability to manage escalations and customer situations effectively.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience coordinating across multiple functions.

Responsibilities

• Act as the primary contact for VIP customers across their program lifecycle.
• Own customer relationships and ensure satisfaction.
• Lead program reviews and manage escalations.
• Coordinate with cross-functional teams to meet commitments.
• Maintain comprehensive program documentation.

Skills

Customer program management

Technical account management

Communication skills

Organizational skills

Problem resolution

Tools

Jira

Salesforce

Job description

Eagle Wireless, Inc. is seeking a Customer Program Manager to oversee VIP accounts and strategic programs. This role is vital in managing customer relationships from kickoff to production, ensuring high satisfaction and communication quality.

Candidates should have 4-8 years of experience in customer program management within a technology environment, excellent communication skills, and the ability to manage issues efficiently. This position offers a competitive salary and a chance to shape the customer program management function at Eagle.