Customer Program Manager

Eagle Wireless, Inc.; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative working environment

Opportunity to shape customer program management

Job summary

Eagle Wireless, Inc. is seeking a Customer Program Manager to oversee VIP accounts and strategic programs. This role is vital in managing customer relationships from kickoff to production, ensuring high satisfaction and communication quality.

Candidates should have 4-8 years of experience in customer program management within a technology environment, excellent communication skills, and the ability to manage issues efficiently. This position offers a competitive salary and a chance to shape the customer program management function at Eagle.

Qualifications

• 4–8 years of experience in a relevant field.
• Ability to manage escalations and customer situations effectively.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Experience coordinating across multiple functions.

Responsibilities

• Act as the primary contact for VIP customers across their program lifecycle.
• Own customer relationships and ensure satisfaction.
• Lead program reviews and manage escalations.
• Coordinate with cross-functional teams to meet commitments.
• Maintain comprehensive program documentation.

Skills

Customer program management

Technical account management

Communication skills

Organizational skills

Problem resolution

Tools

Jira

Salesforce

Job description

Eagle Wireless is a connectivity company delivering secure, reliable, and scalable cellular modules and solutions for automotive and IoT applications. With a strong presence in the United States and global R&D teams across North America, Europe, and APAC, Eagle Wireless supports customers worldwide with long-life, compliant, and cyber-secure connectivity products. Focused on trust, supply chain resilience, and regulatory compliance, Eagle Wireless helps OEMs, Tier 1 suppliers, and IoT innovators deploy connected technologies with confidence in an increasingly complex global environment.

We are looking for: Customer Program Manager

The Customer Program Manager (CPM) is Eagle’s primary customer-facing owner for VIP accounts and strategic programs. You own the end-to-end relationship for your assigned customers — from program kickoff and NPI through production ramp, ongoing delivery, and issue resolution. You are the single point of accountability the customer calls when something is wrong, and the person internally who drives every function needed to make it right.

This is not a back‑office role. It requires exceptional communication, rigorous attention to detail, composure under pressure, and the credibility to manage difficult conversations with demanding customers while keeping internal teams aligned and on track. If you thrive in environments where precision matters and relationships are earned, this role is built for you.

• Serve as the primary external-facing point of contact for assigned VIP customers across their full program lifecycle — from NPI kickoff through mass production and ongoing delivery.
• Own the customer relationship with accountability for satisfaction, communication quality, and program commitments.
• Lead structured program reviews with customers, providing accurate status on delivery timelines, certification milestones, technical progress, and open issues.
• Manage escalations end-to-end: triage customer-reported P1/P2 issues, mobilize the right internal resources, drive resolution within committed SLAs, and communicate status to the customer with transparency and consistency.
• Coordinate cross-functionally with Product Management, Engineering, Manufacturing, Supply Chain, Quality, and Customer Support to ensure customer commitments are met and blockers are surfaced and resolved quickly.
• Maintain rigorous program documentation: meeting notes, action trackers, risk logs, delivery schedules, and decision records. Nothing falls through the cracks.
• Track and communicate delivery schedules and order status, proactively flagging risks to customers before they become problems.
• Represent the voice of the customer internally — translate customer requirements clearly into actionable inputs for Engineering, Product, and Operations.
• Support the onboarding of new strategic customers, ensuring smooth entry into Eagle’s processes and systems.
• Contribute to the development and refinement of Eagle’s customer program management SOPs and operating model as the function scales.

Required Qualifications

• 4–8 years of experience in customer program management, customer success, or technical account management in a hardware, electronics, or technology manufacturing environment.
• Demonstrated ability to manage difficult customer situations — escalations, delays, quality issues — with professionalism, clarity, and ownership.
• Exceptional written and verbal communication skills; able to write precise, confident, customer-facing communications under time pressure.
• Strong organizational skills and attention to detail; you track every open item and never let a commitment go unacknowledged.
• Experience coordinating across engineering, manufacturing, and supply chain functions to drive customer deliverables.
• Comfort with ambiguity and the ability to operate effectively in a fast-moving, start-up environment.

Preferred Qualifications

• Experience in automotive electronics, cellular modules, IoT hardware, or embedded systems.
• Familiarity with automotive program management disciplines (APQP, PPAP, milestone gates, TARA/ISO 26262 awareness).
• Background managing accounts with complex supply chains, custom firmware, or certification dependencies.
• Experience using Jira, Salesforce, or similar tools for customer issue tracking and program management.
• Exposure to NPI processes and the ability to track hardware programs from prototype through mass production.

What We Offer

• Ownership of high-visibility customer relationships at a company redefining U.S. wireless manufacturing.
• Competitive salary and benefits.
• A collaborative environment where your judgment and communication skills directly shape Eagle’s reputation with its most important customers.
• The opportunity to help build a Customer Program Management function from the ground up as Eagle scales toward its next phase of growth.

Eagle Wireless is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.