VIP CS manager in fintech

Weltrade; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Ownership & Impact

Wellbeing & Leave

Job summary

Weltrade ищет опытного VIP-менеджера по работе с ключевыми клиентами в формате remote-first. Ваша задача — строить долгосрочные отношения с высокоцентрированными клиентами, поддерживать лояльность и повышать ценность портфеля на глобальном рынке

Требуется опыт работы с VIP и международными клиентами, развитые навыки переговоров и управления клиентским циклом. Работа удалённая с гибким графиком и фокусом на результат.

Qualifications

• Опыт работы с VIP-клиентами и управлением портфелем.
• Навыки переговоров и удержания клиентов.
• Опыт работы с международными клиентами из разных рынков.
• Умение строить доверительные отношения и коммуникацию.
• Понимание цикла жизни клиента и удержания.
• Способность вести инициативу и доводить дела до конца.
• Эмоциональный интеллект и ориентированность на результат.
• Умение адаптировать стиль общения под разных клиентов.

Responsibilities

• Управлять VIP-портфелем клиентов, строить долгосрочные отношения и проактивно поддерживать связь.
• Анализ причин снижения вовлеченности и передача инсайтов командам.
• Понимать потребности клиентов и подбирать релевантное обслуживание.
• Контролировать качество сервиса по портфелю, сигнализировать о рисках.
• Собирать отзывы клиентов и предлагать улучшения сервиса.
• Отслеживать тренды в финтех и криптовалютном пространстве.

Skills

VIP account management

High-value client handling

International client experience

Negotiation skills

Communication skills

Client lifecycle understanding

Proactive follow-up

Emotional intelligence

Job description

Описание:

Weltrade is a leading international Fintech company with over two decades of stability and trust in the global FX and online trading industry. Established in 2006, we operate as a truly global, remote-first organization, bringing together high-performing professionals across multiple time zones. We build scalable trading infrastructure and high-impact commercial ecosystems that drive sustainable client acquisition worldwide. At Weltrade, we value ownership, autonomy, and measurable impact.

Задачи:

• Build and maintain strong, long-term relationships with high-value clients, providing personalised communication and proactive support.
• Stay in touch with existing clients, understand reasons for reduced engagement with the service, and share insights with the relevant teams.
• Understand clients’ experience and service needs to provide relevant support.
• Monitor service quality across the assigned VIP portfolio and flag issues early.
• Collect client feedback, identify pain points, and communicate opportunities for improving the client experience.
• Follow trends in the local trading or fintech space to understand client expectations.
• Support does not include personal financial advice.

Требования:

• 2+ years of experience in VIP account management, sales, relationship management, business development, or client retention.
• Proven experience managing high-value clients.
• Experience working with international clients across different markets and cultures.
• Excellent negotiation skills.
• Ability to confidently initiate conversations and proactively follow up with existing clients.
• Strong understanding of the client lifecycle and retention.
• Ability to take ownership of portfolio service quality.
• Confidence in handling client concerns and complaints.
• Excellent verbal and written communication skills.
• Ability to establish trust and build relationships with high-net-worth and demanding clients.
• Confident telephone communication skills.
• Ability to adapt communication style to different client personalities, cultures, and expectations.
• High emotional intelligence and strong interpersonal skills.
• Highly proactive, ambitious, and result-oriented.
• Strong ownership and accountability for assigned client portfolios.
• Confident and consistent in client communication and follow-ups.
• Resilient and comfortable working with challenging clients.
• Analytical mindset with the ability to identify service improvements through client data.
• Ability to work independently and prioritise tasks effectively.
• English B2+ or higher.
• Будет плюсом: Experience in Forex, CFD, cryptocurrency, or online trading; French and/or Portuguese.

Условия:

• Remote-First Flexibility, allowing you to work within a truly global environment while maintaining ownership of your schedule and outcomes.
• Ownership & Impact, with direct influence on one of Weltrade’s most important revenue-generating product domains.
• Wellbeing & Leave Allowance, including paid vacation, sick leave, public holidays, and a culture that supports sustainable high performance.