VIP Concierge Medicine Liaison

Massachusetts General Hospital; Boston (MA); On-site; USD 58,000 - 85,000; Full time

Job summary

Mass General Brigham is seeking a Client Liaison to serve as the face of the Center for Specialized Services (CSS). This role coordinates health care needs for domestic and international patients, schedules appointments, verifies insurance, and maintains relationships with referrers and external partners.

The position operates from 50 Staniford Street with a focus on discreet, high-quality service. The Client Liaison collaborates with clinical and administrative teams, represents the

Qualifications

• Bachelor's degree strongly preferred.
• 5+ years of related experience in a health care or business environment required.
• Experience managing projects and working relationships in a matrix organization.
• Comprehensive knowledge of healthcare services, systems, and procedures.

Responsibilities

• Coordinate the health care needs of patients, families and referrers.
• Schedule appointments and assist with guest services, delivering a consolidated care itinerary.
• Promote services through strategic travel/business meetings and maintain relationships with leadership.
• Liaise with physicians, executives within referring entities, and external groups to facilitate care.

Skills

Independent work

Project management

Stakeholder management

Strategic thinking

Problem solving

Time management

Customer service

Communication

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Database software

Job description

Mass General Brigham is seeking a Client Liaison to serve as the face of the Center for Specialized Services (CSS). This role coordinates health care needs for domestic and international patients, schedules appointments, verifies insurance, and maintains relationships with referrers and external partners.

The position operates from 50 Staniford Street with a focus on discreet, high-quality service. The Client Liaison collaborates with clinical and administrative teams, represents the