Arabic-Speaking Patient Concierge & Liaison

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Brigham and Womens Hospital, Inc. is seeking a professional to support the International Office, coordinating health care for international patients across departments. You will manage cases, schedule consultations, and ensure accurate demographics and billing data, while delivering concierge-level service.

The role involves collaborating with affiliates and handling letters of guarantee. The position requires a Bachelor's degree and 1–2 years of program experience, with strong communication,

Qualifications

• Bachelor's Degree in related field required.
• 1-2 years of program support or program management experience required.
• Superior interpersonal, oral and written communication skills.
• Proficiency in medical terminology.
• Proficiency in computers, especially Microsoft Office.
• Familiarity with a hospital environment preferred.
• Excellent organizational and time-management skills.
• Ability to work under pressure and handle sensitive information.
• Bilingual preferred.

Responsibilities

• Manage cases and plan inpatient and outpatient care with providers for consultations, diagnosis, and procedures.
• Facilitate consultations at affiliated locations; manage web-based appointment system and ad-hoc reports.
• Analyze data to propose service opportunities and respond to client requests; manage billing and payments.
• Ensure accuracy of international demographics and financial data in hospital systems.
• Receive and manage letters of guarantee from embassies or insurers.
• Notify patients and offices of deposit requirements and scheduling changes.
• Promote positive awareness of the International Program inside and outside the Hospital.
• Deliver concierge-level service to each patient; other assignments as necessary.

Skills

Interpersonal skills

Oral and written communication

Medical terminology

Microsoft Office

Organizational skills

Time management

Multicultural awareness

Team collaboration

Education

Bachelor's Degree in related field

Experience in health care administration (3-5 years preferred)

Tools

Microsoft Office

Job description

Brigham and Womens Hospital, Inc. is seeking a professional to support the International Office, coordinating health care for international patients across departments. You will manage cases, schedule consultations, and ensure accurate demographics and billing data, while delivering concierge-level service.

The role involves collaborating with affiliates and handling letters of guarantee. The position requires a Bachelor's degree and 1–2 years of program experience, with strong communication,