Bilingual Patient Liaison & Care Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Massachusetts General Hospital in Boston is seeking an experienced professional for the International Office. Under the direction of the Assistant Director, you will liaise across the MGB Healthcare Systems to facilitate international referrals and ensure efficient processes with high patient and physician satisfaction.

You will manage case planning for inpatient and outpatient care, coordinate consultations at affiliated sites, handle billing and demographics, and maintain strong,

Qualifications

• Bachelor's degree in a related field is required.
• 1-2 years of program support or program management experience preferred.

Responsibilities

• Liaise with hospital departments to facilitate international referrals.
• Plan inpatient and outpatient care with providers for consultations and procedures.
• Coordinate consultations at affiliated locations and manage communications.
• Handle billing, demographics accuracy, and notices from embassies/insurers.
• Deliver concierge-level service with strong cross-cultural awareness.

Skills

Prioritization

Delegate

Project management

Communication

Microsoft Office

Education

Bachelor's Degree Related Field of Study

Job description

Massachusetts General Hospital in Boston is seeking an experienced professional for the International Office. Under the direction of the Assistant Director, you will liaise across the MGB Healthcare Systems to facilitate international referrals and ensure efficient processes with high patient and physician satisfaction.

You will manage case planning for inpatient and outpatient care, coordinate consultations at affiliated sites, handle billing and demographics, and maintain strong,