Lobby Concierge & Guest Services

DROCK Gaming, LLC; Las Vegas (NV); On-site; USD 34,000 - 52,000; Full time

Job summary

Jobvite, Inc. is seeking a Lobby Ambassador in Las Vegas to greet guests, deliver excellent customer service, and maintain a safe, welcoming environment.

You will staff the porte cochere and assist visitors with directions and questions about bars, restaurants, hotel, and amenities. The role requires clear English communication, a professional appearance, and the ability to work varied shifts including weekends and holidays.

Qualifications

• Must be 21 years of age.
• Effective communication in English (written and spoken).
• At least 1 year of guest service or hotel experience.
• At least 6 months of guest experience.
• Show attention to detail, speed and accuracy.
• Ability to work with minimal supervision and as part of a team.

Responsibilities

• Greet guests and provide excellent customer service.
• Scan IDs of guests entering the facility and assist at porte cochere or casino entrances.
• Offer directions and information about bars, restaurants, hotel, pool, sportsbook and other amenities.
• Promote and describe hotel facilities to guests and guide them as needed.
• Maintain doors and entry points and perform other duties as assigned.

Skills

Customer service

English communication

Teamwork

Professional appearance

Problem solving

Job description

Jobvite, Inc. is seeking a Lobby Ambassador in Las Vegas to greet guests, deliver excellent customer service, and maintain a safe, welcoming environment.

You will staff the porte cochere and assist visitors with directions and questions about bars, restaurants, hotel, and amenities. The role requires clear English communication, a professional appearance, and the ability to work varied shifts including weekends and holidays.