VIP Concierge & Island Experience Architect

Mauna Lani, Auberge Collection; Waimea (HI); On-site; USD 37,195 - 38,765; Full time

Job summary

Mauna Lani, Auberge Collection in Waimea, Hawaii is looking for a passionate Concierge to join our team. The ideal candidate will enhance guest experiences through personalized itineraries and provide exceptional service to all guests. Candidates should have excellent organizational skills and a minimum of two years in a front office role.

The position involves greeting VIP guests, tracking requests, and maintaining guest profiles, ensuring every detail is managed beautifully during their stay.

Qualifications

• Two years of front office or related discipline experience preferred.
• First Aid certification is an asset.
• Proficient in spoken and written English.

Responsibilities

• Greet VIP and Special Attention guests upon arrival.
• Maintain visibility in Front of House areas.
• Track guest requests and maintain detailed logs.
• Handle guest complaints and concerns quickly.
• Update guest profiles based on preferences.
• Maintain relationships with preferred vendors.
• Provide orientation of the hotel and local attractions.
• Customize experiences for guests.

Skills

English proficiency

Computer literacy (Microsoft Word)

Customer service

Organizational skills

Education

High school or equivalent

Bachelor’s Degree

Tools

Property Management system (Opera)

ALICE Suite

Job description

Mauna Lani, Auberge Collection in Waimea, Hawaii is looking for a passionate Concierge to join our team. The ideal candidate will enhance guest experiences through personalized itineraries and provide exceptional service to all guests. Candidates should have excellent organizational skills and a minimum of two years in a front office role.

The position involves greeting VIP guests, tracking requests, and maintaining guest profiles, ensuring every detail is managed beautifully during their stay.