Concierge Team Lead, Guest Experience

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 68,000 - 83,000; Full time

Job summary

Mauna Lani Auberge Collection is seeking a Concierge Assistant Manager to lead and develop the Concierge Teams across Pre-Arrival, In House, and Club Concierge, ensuring personalized, exceptional service for guests.

The ideal candidate will have at least 2 years in Guest Service/Front of House with strong interpersonal skills, and be proficient with Opera PMS and ALICE Suite assets; high school education required, bachelor’s preferred.

Qualifications

• Must have clear spoken and written English.
• Computer literacy with Windows applications.
• Working knowledge of Opera PMS and ALICE Suite are assets.
• At least 2 years of Guest Service/Front of House or related leadership experience.

Responsibilities

• Manage and develop Concierge Teams (Pre-Arrival, In House, Club Concierge).
• Collaborate with guests pre- and post-stay to ensure exceptional service.
• Coordinate between departments to meet guest needs.
• Support Concierge Manager & Guest Experience Manager to ensure guest satisfaction.

Skills

Interpersonal skills

Problem solving

Customer service

Teamwork

Education

High school or equivalent

Bachelor’s Degree preferred

Tools

Opera PMS

ALICE Suite

Microsoft Windows

Job description

Mauna Lani Auberge Collection is seeking a Concierge Assistant Manager to lead and develop the Concierge Teams across Pre-Arrival, In House, and Club Concierge, ensuring personalized, exceptional service for guests.

The ideal candidate will have at least 2 years in Guest Service/Front of House with strong interpersonal skills, and be proficient with Opera PMS and ALICE Suite assets; high school education required, bachelor’s preferred.