Guest Experience Concierge Manager

Auberge Collection; Waimea/Kamuela (HI); On-site; USD 78,000 - 83,000; Full time

Job summary

Auberge Collection’s Mauna Lani resort on Hawaii’s Kohala coast seeks a Concierge Manager to curate unique guest experiences and ensure spectacular stays. You will lead a team, coordinate with departments, and resolve guest concerns with warmth and efficiency.

The ideal candidate has at least 2 years in guest service/front of house leadership, strong computer skills, and knowledge of Opera & ALICE Suite. Bachelor’s preferred; high school required. A dynamic, adaptable approach is essential.

Qualifications

• Experience in guest services or front-of-house leadership.
• Strong interpersonal and problem-solving skills.
• Ability to coordinate across departments to meet VIP guest needs.

Responsibilities

• Oversee all Suite, Residence, and VIP bookings pre-arrival and during stay.
• Greet guests on arrival with personalized service.
• Coordinate with departments to exceed VIP guest expectations.

Skills

Guest service

Front of House

Leadership

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Opera PMS

ALICE Suite

Job description

Auberge Collection’s Mauna Lani resort on Hawaii’s Kohala coast seeks a Concierge Manager to curate unique guest experiences and ensure spectacular stays. You will lead a team, coordinate with departments, and resolve guest concerns with warmth and efficiency.

The ideal candidate has at least 2 years in guest service/front of house leadership, strong computer skills, and knowledge of Opera & ALICE Suite. Bachelor’s preferred; high school required. A dynamic, adaptable approach is essential.