In-House Luxury Guest Experience Concierge

Mauna Lani, Auberge Collection; Waimea/Kamuela (HI); On-site; USD 33,000 - 47,000; Full time

Job summary

Mauna Lani, Auberge Collection in Kamuela, Hawaii, is seeking a guest-experience specialist to curate unique experiences for our guests, leveraging knowledge of resort amenities and local attractions. You will anticipate needs, manage pre-arrival communications, and assist with on-property requests to craft unforgettable stays.

This role emphasizes service excellence, precise record-keeping, and collaboration with front desk, spa, dining, and activities teams to ensure accurate information and

Qualifications

• Must be able to speak, read, write and understand English.
• Computer literacy in Microsoft Windows applications required.
• At least two years of front office or related discipline experience preferred.
• Working knowledge of Opera & ALICE Suite are assets.
• High school or equivalent education required. Bachelor’s Degree preferred.
• First Aid certification an asset.

Responsibilities

• Curate unique and customized experiences for guests, including pre-arrival communication and on-property requests.
• Maintain extensive knowledge of hotel amenities, local attractions, and island activities to provide accurate information to guests.
• Handle and follow up on guest requests, complaints, and concerns promptly, maintaining detailed log records.
• Update guest profiles and maintain relationships with preferred vendors.
• Collaborate with other departments to ensure up-to-date information and seamless guest experiences.
• Provide orientation of the hotel and its outlets to guests.
• Customize and tailor experiences for individual guests.
• Adhere to departmental policies, safety standards, and communication protocols.
• Demonstrate organizational excellence and adaptability to business demands.
• Other duties as assigned.

Skills

English proficiency

Education

High school or equivalent education

Bachelor’s Degree preferred

Tools

Opera PMS

ALICE Suite

Job description

Mauna Lani, Auberge Collection in Kamuela, Hawaii, is seeking a guest-experience specialist to curate unique experiences for our guests, leveraging knowledge of resort amenities and local attractions. You will anticipate needs, manage pre-arrival communications, and assist with on-property requests to craft unforgettable stays.

This role emphasizes service excellence, precise record-keeping, and collaboration with front desk, spa, dining, and activities teams to ensure accurate information and