VIP Concierge Host – Luxury Lounge & Guest Experience

PENN Entertainment, Inc.; Detroit (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. is seeking an attentive hospitality host for its Detroit lounge. You will greet guests, manage reservations, and coordinate VIP experiences while maintaining professional service standards in a dynamic casino environment.

Candidates should have strong communication skills, multitasking ability, and familiarity with reservation platforms. Flexibility to work nights, weekends, and holidays is essential to succeed in this role.

Qualifications

• Must possess strong verbal and written communication skills and maintain a polished appearance.
• Ability to multitask and remain composed in a fast-paced casino-resort environment.
• Experience with OpenTable, Resy, SevenRooms or similar reservation platforms is preferred.
• Must be able to follow directions and work within chain-of-command.
• Able to work flexible schedules, including nights, weekends, and holidays.
• Must obtain and maintain MGCB license and meet gaming regulatory requirements.

Responsibilities

• Greet guests warmly and manage check-in/out, reservations, waitlists, seating, and guest profiles.
• Coordinate VIP accommodations, events, and lounge-related guest inquiries with leadership.
• Monitor lounge pacing, seating availability, guest flow, and lobby presentation.
• Communicate effectively with servers, bartenders, managers, and guests while following chain-of-command.
• Maintain knowledge of lounge offerings, cigar categories, beverages, events, and membership or VIP programs.
• Assist with event execution and guest communications, ensuring operational readiness during service.

Skills

Verbal communication

Written communication

Multitasking

Professional appearance

Flexibility

Tools

OpenTable

Resy

SevenRooms

Job description

PENN Entertainment, Inc. is seeking an attentive hospitality host for its Detroit lounge. You will greet guests, manage reservations, and coordinate VIP experiences while maintaining professional service standards in a dynamic casino environment.

Candidates should have strong communication skills, multitasking ability, and familiarity with reservation platforms. Flexibility to work nights, weekends, and holidays is essential to succeed in this role.