Upscale Lounge Server - Premium Beverages & Cigars

PENN Entertainment, Inc.; Detroit (MI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. in Detroit seeks a hospitality associate for our premium cigar lounge to deliver personalized service and guide guests through cigars and beverages. You will engage guests with knowledge of cigars, wines, cocktails, and pairing options, while maintaining lounge standards and a welcoming atmosphere.

You will support cash handling, POS transactions, and collaborative efforts with bartenders and management. A 21+ age requirement and MGCB license are essential.

Qualifications

• Minimum 1–2 years of high-volume service experience.
• Working knowledge of cocktails, spirits, wine, beer, and premium hospitality service standards.
• Willingness and ability to learn premium cigar basics, pairings, and lounge product knowledge.
• Excellent communication skills and polished, professional appearance.
• Ability to stand and walk for extended periods in a cigar lounge environment.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Ability to follow verbal and written direction clearly.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age.

Responsibilities

• Greeting guests warmly and deliver attentive, personalized service throughout the lounge.
• Take and deliver beverage, food, cigar-related, and retail-related orders as applicable using approved service standards.
• Guide guests through premium cigars, spirits, wine, beer, cocktails, food offerings, and pairing recommendations within the associate’s training level.
• Recommend cigar-friendly beverages and premium upgrades in a professional, consultative manner.
• Maintain current knowledge of the menu, daily features, cigar selection, events, membership/locker offerings, and lounge standards.
• Process transactions accurately using the POS system and handle cash, credit, comps, voids, and tabs according to property policy.
• Monitor guest consumption and comply with responsible alcohol service standards, TIPS requirements, MLCC regulations, and casino policies.
• Maintain clean, organized, fully stocked service stations and guest areas during the shift.
• Work collaboratively with bartenders, hosts, management, cigar lounge team members, runners, and casino personnel.
• Participate in ongoing product education and demonstrate confidence when discussing cigars, beverages, and guest‑experience offerings.

Skills

Customer service

High-volume service

Communication skills

Upselling / product knowledge

Professional appearance

Team collaboration

Flexibility schedule

Job description

PENN Entertainment, Inc. in Detroit seeks a hospitality associate for our premium cigar lounge to deliver personalized service and guide guests through cigars and beverages. You will engage guests with knowledge of cigars, wines, cocktails, and pairing options, while maintaining lounge standards and a welcoming atmosphere.

You will support cash handling, POS transactions, and collaborative efforts with bartenders and management. A 21+ age requirement and MGCB license are essential.