CONCIERGE HOST

PENN Entertainment, Inc.; Detroit (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. is seeking an attentive hospitality host for its Detroit lounge. You will greet guests, manage reservations, and coordinate VIP experiences while maintaining professional service standards in a dynamic casino environment.

Candidates should have strong communication skills, multitasking ability, and familiarity with reservation platforms. Flexibility to work nights, weekends, and holidays is essential to succeed in this role.

Qualifications

• Must possess strong verbal and written communication skills and maintain a polished appearance.
• Ability to multitask and remain composed in a fast-paced casino-resort environment.
• Experience with OpenTable, Resy, SevenRooms or similar reservation platforms is preferred.
• Must be able to follow directions and work within chain-of-command.
• Able to work flexible schedules, including nights, weekends, and holidays.
• Must obtain and maintain MGCB license and meet gaming regulatory requirements.

Responsibilities

• Greet guests warmly and manage check-in/out, reservations, waitlists, seating, and guest profiles.
• Coordinate VIP accommodations, events, and lounge-related guest inquiries with leadership.
• Monitor lounge pacing, seating availability, guest flow, and lobby presentation.
• Communicate effectively with servers, bartenders, managers, and guests while following chain-of-command.
• Maintain knowledge of lounge offerings, cigar categories, beverages, events, and membership or VIP programs.
• Assist with event execution and guest communications, ensuring operational readiness during service.

Skills

Verbal communication

Written communication

Multitasking

Professional appearance

Flexibility

Tools

OpenTable

Resy

SevenRooms

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment

• Greet guests warmly and create a polished, professional arrival and departure experience.
• Manage reservations, waitlists, seating assignments, occupancy flow, and guest profile information using approved reservation or guest-management systems.
• Coordinate VIP accommodations, special occasions, membership/locker-related guest inquiries, and guest requests in partnership with lounge leadership.
• Monitor lounge pacing, seating availability, guest flow, and lobby presentation throughout service.
• Communicate effectively with servers, bartenders, managers, casino team members, and guests while following chain-of-command
• Maintain awareness of lounge offerings, cigar categories, beverage offerings, events, and membership or VIP programs, where applicable.
• Recognize repeat guests whenever possible and help build guest relationships through discreet, professional service.
• Assist with event execution, guest communications, and operational readiness before and during service.
• Uphold casino policies, property standards, union work rules, guest-service standards, and Triple 777 hospitality expectations.
• Maintain professionalism and composure in a smoking-permitted cigar lounge environment.

Requirements

• Minimum 1–2 years of host, concierge, reservation, front desk, private club, fine dining, luxury hotel, casino, or comparable upscale hospitality experience preferred.
• Strong verbal and written communication skills with a polished, professional appearance.
• Ability to multitask, prioritize, and remain composed in a fast-paced casino-resort environment.
• Experience with OpenTable, Resy, SevenRooms, or comparable reservation/guest profile platforms preferred.
• Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
• Must meet all Michigan gaming regulatory, union membership, and property employment requirements.
• Must be at least 21 years of age or meet applicable property requirements for the work area.