Concierge - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off-shift

Professional development opportunities

Wellness incentive programs

Discounts on hotel, F&B, retail

Job summary

MGM Resorts International, Bellagio, Las Vegas, seeks a Concierge to create personalized guest experiences, anticipate needs, and deliver WOW moments. You will process requests, upsell venues, resolve conflicts, and build relationships while staying current on citywide offerings. Expect a starting pay rate of $19.00 per hour plus commissions.

Hours may vary; weekends and holidays required. Must be 21+, have a HS diploma or GED, and prior VIP/concierge experience is preferred.

Qualifications

• Experience in hospitality or VIP services preferred.
• Strong guest-service orientation and communication skills.
• Willingness to upsell and promote MGM venues and services.

Responsibilities

• Process guest requests efficiently while promoting MGM venues and services.
• Respond to and resolve guest conflicts promptly and professionally.
• Build relationships and represent MGM Resorts as a brand ambassador with guests and vendors.
• Stay informed on citywide offerings and network within the hospitality community.
• Multitask across up to 26 operating systems to fulfill guest requests.

Skills

Guest services

Upselling

Conflict resolution

Brand ambassador

Notary

Education

High School Diploma or GED

Tools

26 operating systems

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Concierge at Bellagio, you'll create personalized experiences that reflect the exceptional level of service our guests expect. From anticipating needs to uncovering thoughtful details, you'll use your knowledge, warmth, and attention to detail to make every interaction feel effortless and memorable.

Your ability to turn requests into experiences will create WOW moments that make each stay truly unforgettable!

THE STARTING PAY RATE: $19.00 + Commissions

The Day-to-day

• Professionally and efficiently process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues, including amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, and property promotions
• Respond to and assist with guest conflict resolution in a timely manner
• Build strong relationships and professionally represent MGM Resorts as a brand ambassador with guests and vendors
• Stay current on citywide offerings and build a professional network within the hospitality community
• Multitask using up to 26 operating systems simultaneously to fulfill guest requests

Schedule Details

• Hours of Operation: Monday - Sunday: 8:00am to 8:00pm
• Shifts may vary based on business needs
• **Additional shifts may be scheduled as needed to support operational coverage

The Ideal Candidate

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA
• Current Notary and Bilingual preferred

The Perks & Benefits

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15026

Are you ready to JOIN THE SHOW?