VIP Casino Host — Guest Loyalty Specialist

Odawa Casino Resort; Petoskey (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Odawa Casino Resort in Petoskey, Michigan, seeks a Casino Host to meet players and develop loyalty by building relationships with targeted guests. You will provide exceptional guest service, greet frequent players, and promote the Players Club while supporting events and promotions.

The role requires strong communication, organization, and the ability to work in a fast-paced casino environment; you will balance comps with profit goals and help drive repeat visits.

Qualifications

• Must have high school diploma or equivalent and 4 years hospitality/casino guest service experience.
• Must read, write and speak English fluently.
• Must have good communication and organizational skills.

Responsibilities

• Meet players and develop loyalty by building relationships with targeted guests.
• Provide guest service for VIP players to promote loyalty and revenue.
• Recognize and greet frequent guests.
• Maintain knowledge of events to provide accurate information and assist guests.
• Promote the Player’s Club and enroll guests with contact info.
• Balance guest comps with sound business practices and company goals.
• Maintain confidentiality of guest information and activity.
• Support event promotions and player development strategies.

Skills

Communication skills

Organizational skills

Customer service

Problem solving

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Odawa Casino Resort in Petoskey, Michigan, seeks a Casino Host to meet players and develop loyalty by building relationships with targeted guests. You will provide exceptional guest service, greet frequent players, and promote the Players Club while supporting events and promotions.

The role requires strong communication, organization, and the ability to work in a fast-paced casino environment; you will balance comps with profit goals and help drive repeat visits.