Casino Guest Services & Players Club Concierge

Rivers Casino; Portsmouth (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Rivers Casino Portsmouth is seeking a friendly on-site Marketing guest services associate to enroll players in the Players Club and provide responsive club services. You will promote the club, explain benefits to guests, and coordinate with VIP services to resolve issues while supporting promotions and events.

The role requires a high school diploma, being at least 21, and a Virginia gaming license where applicable.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Gaming license/registration as required by the Virginia Lottery.

Responsibilities

• Enrolls new casino guests in Players Club rewards program.
• Explain the program and demonstrate the benefits to guests and the value of the club.
• Work with VIP services to better serve guests and resolve guest concerns or complaints when necessary.
• Assist in execution of promotions, programs and drawings as requested by Marketing.
• Provide general event and Entertainment support as directed by Marketing.
• Attends and participates in marketing related events.
• Performs all other duties as assigned.

Skills

Communication

Public speaking

Organizational skills

Interpersonal skills

Team collaboration

Education

High School Diploma or Equivalent

Job description

Rivers Casino Portsmouth is seeking a friendly on-site Marketing guest services associate to enroll players in the Players Club and provide responsive club services. You will promote the club, explain benefits to guests, and coordinate with VIP services to resolve issues while supporting promotions and events.

The role requires a high school diploma, being at least 21, and a Virginia gaming license where applicable.