VIP Casino Host & Guest Experience Lead

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 40,000 - 59,000; Full time

Job summary

Hard Rock Bristol seeks a VIP Host to develop and coordinate programs attracting mid- to high-limit players and to foster guest loyalty. The role interacts with premium guests, extending complimentary services per policy and promoting repeat visits.

Candidates should have a Bachelor’s in Business/Marketing or 3–5 years of host experience in gaming, with strong sales, communication, and bilingual abilities; experience in the gaming industry is preferred.

Qualifications

• Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience.
• Prior experience in the Gaming industry required.
• Must obtain and maintain licenses/certifications per Federal, State, and Virginia Lottery.

Responsibilities

• Develops and coordinates programs to attract mid- to high-limit players and guest loyalty.
• Maintains relationships with premium guests and promotes the property to high-worth customers.
• Addresses issues and complaints of premium guests promptly; supports event sales and VIP marketing.

Skills

Customer service

Sales

Communication

Bilingual English/Asian

Education

Bachelor’s in Business/Marketing or related field

Tools

Microsoft Office Suite

Job description

Hard Rock Bristol seeks a VIP Host to develop and coordinate programs attracting mid- to high-limit players and to foster guest loyalty. The role interacts with premium guests, extending complimentary services per policy and promoting repeat visits.

Candidates should have a Bachelor’s in Business/Marketing or 3–5 years of host experience in gaming, with strong sales, communication, and bilingual abilities; experience in the gaming industry is preferred.