VIP Casino Host: Guest Relations & Events

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 39,900 - 58,900; Full time

Job summary

Hard Rock Hotel & Casino Bristol is seeking a dedicated Host to attract and manage relationships with high-limit guests. This position involves developing and coordinating programs to ensure guest satisfaction and encourage return visits.

The ideal candidate will have a Bachelor’s in Business or Marketing, experience in the gaming industry, and strong relationship management skills. The role offers a salary ranging from $39,900 to $58,900 per year.

Qualifications

• Bachelor’s in Business, Marketing or related field.
• 3–5 years host experience or previous gaming experience preferred.
• Prior experience in the Gaming industry required.

Responsibilities

• Establish relationships with gaming guests to ensure loyalty.
• Grow customer share and gaming revenues.
• Address guest concerns and complaints promptly.

Skills

Bilingual in English and one Asian language

Guest relationship management

Sales and marketing

Education

Bachelor’s in Business or Marketing

3–5 years host experience

Tools

Microsoft Office Suite

Job description

Hard Rock Hotel & Casino Bristol is seeking a dedicated Host to attract and manage relationships with high-limit guests. This position involves developing and coordinating programs to ensure guest satisfaction and encourage return visits.

The ideal candidate will have a Bachelor’s in Business or Marketing, experience in the gaming industry, and strong relationship management skills. The role offers a salary ranging from $39,900 to $58,900 per year.