Casino Operations Supervisor – Guest Experience Leader

175 Hard Rock Bristol LLC; United States; On-site; USD 59,000 - 77,000; Full time

Job summary

Hard Rock Casino Bristol is seeking an Assistant Casino Manager to develop an engaging guest environment and mentor a skilled team across Slot Operations and Table Games on shift, while ensuring compliance and smooth daily operations.

You will manage staff, build guest relationships, optimize labor, and drive loyalty and profitability of player segments through strong leadership and service excellence. Minimum experience in gaming supervision and Virginia Lottery licensing is required.

Qualifications

• Minimum 5 years in slot operations or table games
• At least 3 years in a supervisory role
• Must obtain Virginia Lottery licenses

Responsibilities

• Create guest- and team-focused environment
• Oversee shift operations for slots and tables
• Mentor staff and develop player skills
• Ensure compliance with regulations and policies
• Manage labor and staffing to match activity
• Prepare end-of-shift reports

Skills

Staff supervision

Guest service

Operations management

Regulatory compliance

Education

High school diploma or equivalent

College degree preferred

Tools

Player Tracking/Accounting system

Slot and table game operation systems

Job description

Hard Rock Casino Bristol is seeking an Assistant Casino Manager to develop an engaging guest environment and mentor a skilled team across Slot Operations and Table Games on shift, while ensuring compliance and smooth daily operations.

You will manage staff, build guest relationships, optimize labor, and drive loyalty and profitability of player segments through strong leadership and service excellence. Minimum experience in gaming supervision and Virginia Lottery licensing is required.