VIP Casino Host & Guest Experience

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 28,000 - 36,000; Full time

Job summary

Mohegan Pennsylvania is seeking a courteous Guest Services Host to greet guests, verify IDs, and manage access to lounges. You will record lounge entries on daily tally sheets and support VIP benefits according to the comp matrix.

The role requires standing for long periods, flexibility to work weekends/holidays, and at least a high school diploma with casino experience. You will promote superior guest service and contribute to a positive venue image.

Qualifications

• High school diploma required.
• One year of high volume casino experience required.
• Must be able to stand during entire shift with frequent reaching, bending and stooping.
• Must be able to work various shifts and flexible hours including weekends and holidays.

Responsibilities

• Greets valued guests in a courteous manner, developing a recognition for these players and extending a positive image to these guests.
• Host obtains photo identification and player cards for complimentary requests.
• Records all guests entering lounges on daily tally Sheet.
• Performs other related duties as assigned.
• Responsible for approving access to VIP benefits and lounges.
• Promotes superior guest service.
• Has the ability to extend complementary services in accordance with the approved comp matrix.

Skills

Casino experience

Standing for long periods

Flexible shifts

Guest service mindset

Education

High school diploma

Job description

Mohegan Pennsylvania is seeking a courteous Guest Services Host to greet guests, verify IDs, and manage access to lounges. You will record lounge entries on daily tally sheets and support VIP benefits according to the comp matrix.

The role requires standing for long periods, flexibility to work weekends/holidays, and at least a high school diploma with casino experience. You will promote superior guest service and contribute to a positive venue image.