Casino Host

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; On-site; USD 28,000 - 42,000; Full time

Job summary

210_Mohegan_Pocono Downs Racing, LP in Pennsylvania seeks a guest services host to greet valued guests, uphold a positive image, and promote superior service across the property.

You will obtain photo identifications for complimentary requests, record lounge entries on the daily tally sheet, and approve VIP benefits access, applying the approved comp matrix to extend appropriate complimentary services while working varied shifts, including weekends and holidays.

Qualifications

• High-volume casino experience required.
• Able to stand for full shifts with frequent reaching, bending and stooping.
• Weekend and holiday shifts may be required.

Responsibilities

• Greet guests and maintain a positive image of the property.
• Obtain photo identifications and player cards for complimentary requests.
• Record all guests entering lounges on the daily tally sheet.
• Approve access to VIP benefits and lounges.
• Promote superior guest service.
• Extend complimentary services in accordance with the approved comp matrix.
• Perform other related duties as assigned.

Education

High school diploma

Job description

Job Duties

• Greets valued guests in a courteous manner, developing a recognition for these players and extending a positive image to these guests.
• Host obtains photo identification and player cards for complimentary requests.
• Records all guests entering lounges on daily tally Sheet.
• Performs other related duties as assigned.
• Responsible for approving access to VIP benefits and lounges.
• Promotes superior guest service.
• Has the ability to extend complementary services in accordance with the approved comp matrix.

Minimum Qualifications

• High school diploma required.
• One year of high volume casino experience required.
• Must be able to stand during entire shift with frequent reaching, bending and stooping.
• Must be able to work various shifts and flexible hours including weekends and holidays.

Work Shift

Regular

Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.