VIP Casino Host | Elite Guest Lounge & Benefits

210_Mohegan_Pocono Downs Racing, LP; Pennsylvania; On-site; USD 28,000 - 42,000; Full time

Job summary

210_Mohegan_Pocono Downs Racing, LP in Pennsylvania seeks a guest services host to greet valued guests, uphold a positive image, and promote superior service across the property.

You will obtain photo identifications for complimentary requests, record lounge entries on the daily tally sheet, and approve VIP benefits access, applying the approved comp matrix to extend appropriate complimentary services while working varied shifts, including weekends and holidays.

Qualifications

• High-volume casino experience required.
• Able to stand for full shifts with frequent reaching, bending and stooping.
• Weekend and holiday shifts may be required.

Responsibilities

• Greet guests and maintain a positive image of the property.
• Obtain photo identifications and player cards for complimentary requests.
• Record all guests entering lounges on the daily tally sheet.
• Approve access to VIP benefits and lounges.
• Promote superior guest service.
• Extend complimentary services in accordance with the approved comp matrix.
• Perform other related duties as assigned.

Education

High school diploma

Job description

210_Mohegan_Pocono Downs Racing, LP in Pennsylvania seeks a guest services host to greet valued guests, uphold a positive image, and promote superior service across the property.

You will obtain photo identifications for complimentary requests, record lounge entries on the daily tally sheet, and approve VIP benefits access, applying the approved comp matrix to extend appropriate complimentary services while working varied shifts, including weekends and holidays.