VIP Casino Host: Expert Guest Concierge & Events

HWCC-Tunica, Inc.; Mississippi; Presencial; USD 40 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Resumo da oferta

PENN Entertainment is seeking a Cast Member to engage VIP guests and deliver exceptional service on the casino floor. You will resolve issues promptly, build lasting relationships with high-value players, and coordinate hospitality and events to drive revenue and guest loyalty.

You will work in a fast-paced environment, maintaining confidentiality and adhering to company policies while leveraging CRM tools to track guest interactions and preferences.

Qualificações

• 21 years of age or older.
• Read, write, and speak English.
• Bachelor’s degree or minimum of five years customer service experience; casino hosting preferred.
• Must have availability for nights, weekends, holidays and overtime.

Responsabilidades

• Resolve VIP guest opportunities, conflicts, and complaints fairly and equitably.
• Develop relationships with VIP players to grow VIP base and increase revenues.
• Arrange hospitality for VIP guests (rooms, meals, beverages, special requests).
• Plan and execute special events to stimulate revenue and guest satisfaction.
• Maintain confidentiality of guest information and protect data.

Conhecimentos

VIP guest service

Conflict resolution

Communication skills

MS Office familiarity

Formação académica

Bachelor’s degree

Ferramentas

Sales Force (CMS)

Descrição da oferta de emprego

PENN Entertainment is seeking a Cast Member to engage VIP guests and deliver exceptional service on the casino floor. You will resolve issues promptly, build lasting relationships with high-value players, and coordinate hospitality and events to drive revenue and guest loyalty.

You will work in a fast-paced environment, maintaining confidentiality and adhering to company policies while leveraging CRM tools to track guest interactions and preferences.