Casino Host – Guest Experience & Events

ViziRecruiter,LLC.; Bangor, Northern (ME, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PENN Entertainment in Bangor, ME seeks a Casino Host to manage casino marketing activities and deliver personalized guest experiences.

This role supports the Slot Marketing Manager, develops guest relationships, and ensures compliance with gaming regulations; requires a four-year degree and MS Office proficiency.

Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• Proficiency in Microsoft Excel, Access and Word.
• Ability to communicate with internal and external guests; physically mobile for varied tasks.

Responsibilities

• Administer Casino Marketing and support Marketing initiatives.
• Assist the Slot Marketing Manager in department operations.
• Exercise discretion and independent judgment within Casino Host functions.
• Work independently on player development.
• Provide personalized service to guests and build relationships.
• Develop relationships with new and first-time guests.
• Coordinate with Casino Game operations and other Marketing cast members.
• Invite guests to enjoy amenities and events; manage guest communications.
• Issue comp plays based on player ratings.
• Host outside entertainment for guests (sports, dinners, theater).
• Promote casino marketing programs via telemarketing.
• Follow safety rules and adhere to quality standards.
• Maintain compliance with Gaming Board Rules and company controls.
• Work within company guidelines; perform other duties as assigned.

Skills

Microsoft Office

Education

Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university

Tools

Excel

Access

Word

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

Primarily responsible for the administration of Casino Marketing

Assist the Slot Marketing Manager in the operation of the Casino Marketing department

Exercise discretion and independent judgment within the Casino Host functions

Work independently on player development

Devote majority of time in the casino providing personalized service to the guests

Identify and develop personal relationships with new and first time guests

Communicate constantly with Casino Game operations and other Casino Marketing cast members

Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events

Issue complementaries based on player ratings

Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters

Promote casino marketing programs via telemarketing

Follow all safety rules

Adhere to departmental quality standards

Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements

Work within the guidelines established by the company

Other duties as assigned

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to communicate with internal and/or external guests
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces