Premier Guest Experience Host - Casino & Events

PENN Entertainment, Inc.; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

PENN Entertainment, Inc. in Columbus, OH is seeking a Casino Guest Service representative to greet guests, assist with rooms, food, beverages, and special requests while promoting guest loyalty and maintaining confidentiality.

The role requires an Associate's degree or equivalent and about one year of casino guest service experience; strong communication, problem‑solving, and teamwork are essential for success.

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• One year of Casino Guest Service experience or equivalent.
• Ability to add, subtract, multiply, and divide with monetary transactions.
• Strong written and verbal communication; professional demeanor.

Responsibilities

• Greets guests actively engaged in gaming and assists team members with player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Creates guest loyalty by engaging in service of guests when on property.
• Ensures interactions with guests follow customer service program guidelines.

Skills

Customer service

Communication

Conflict resolution

Problem solving

Confidentiality

Education

Associate's degree or equivalent

Job description

PENN Entertainment, Inc. in Columbus, OH is seeking a Casino Guest Service representative to greet guests, assist with rooms, food, beverages, and special requests while promoting guest loyalty and maintaining confidentiality.

The role requires an Associate's degree or equivalent and about one year of casino guest service experience; strong communication, problem‑solving, and teamwork are essential for success.