Executive Host - Virginia

Live! Casino & Hotel Virginia; Petersburg (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentorship Programs

Tuition Reimbursement

Exclusive Discounts on Travel, Services, Goods and Entertainment

Job summary

Live! Casino & Hotel Virginia is seeking an Executive Host to enhance revenues and foster relationships with VIP guests. This role involves managing relationships with coded players, driving incremental visits, and addressing guest needs on the gaming floor.

The successful candidate will have 2 to 5 years in marketing, gaming, or sales, alongside strong communication skills and an ability to work flexible hours in a lively casino environment.

Join us to be part of an engaging work culture focused on team spirit and fun!

Qualifications

• 2 to 5 years’ experience in marketing, sales, or gaming.
• Ability to work in an alcohol and smoking environment.
• Must secure and maintain licensure as required by the Virginia Gaming Control Board.

Responsibilities

• Increase rated play and drive revenue from VIP players.
• Develop and maintain guest loyalty through personal contact.
• Manage communications with VIP players regarding services and promotions.
• Monitor and adjust performance to local competition.
• Ensure quality gaming experience for VIP Players.

Skills

Independent/self-directed action

Time management

Written communication

Verbal communication

Customer service

Knowledge of gaming regulations

Education

Four-year degree in a related field

Tools

Player Tracking Systems

Job description

Overview

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.

The Executive Host is responsible for increasing rated play and driving incremental trips and revenue from VIP players. Works to grow revenues annually, consistent with property plan and cross property goals. The Executive Host will be an integral part of Live! Casino and Hotel in building and improving market share and will be the key contact for VIP guests and repeat visits. This position requires management of time between maintaining high visibility on the gaming floor to build and maintain relationships with coded players and outbound sales efforts to drive incremental revenue and trips. Responds to players needs and requests and resolves player issues following established guidelines.

Responsibilities

Where You'll Make an Impact:

• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolve customer complaints, etc. to assure customer retention and repeat business.
• Work special events servicing VIP players. Monitor and adjust performance to local competition.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with Director/Vice President of Relationship Marketing.
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to assume responsibility for independent/self-directed action
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Must have strong time management skills
• Must be highly organized and detail oriented.
• Excellent written and verbal communication skills are a must.
• Applicants must have proven success in a venue environment.
• Knowledge of Player Tracking Systems a plus
• Knowledge of all gaming regulations. Ability to recognize problem gaming signs and deal with them appropriately.
• Must be able to work flexible hours including evenings, overnights, weekends and holidays and must be able to participate in the on-call rotation program.

Qualifications

Must-Haves:

• Three (2) to five (5) years’ experience in marketing, sales, and/or gaming.
• Four-year degree in a related field of equivalent work experience preferred
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.

• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• 24/7 environment requiring extended hours including evenings and weekends
• Must be able to lift and/or push up to 30 lbs.
• Must be able to work standing for up to 4 hours at a time
• Must be able to work in small, confined area
• Must be able to bend at the waist
• Must be able to reach above the head

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.

• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.