VIP Account Manager

Bally’s Corporation; Chicago (IL); On-site; USD 55,000 - 67,000; Full time

Job summary

Bally’s Corporation is seeking an Account Manager for VIP hosting in Chicago, IL. You will own a portfolio of high-value VIPs, deliver white-glove service, and grow share of wallet across casino, sports betting, and beyond.

You’ll onboard new VIPs, win back inactive players, and create unforgettable experiences while meeting aggressive targets. Travel ~25% and collaboration with Marketing, Product, CRM, and Operations are essential.

Qualifications

• 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing.
• Casino, sports, hospitality and/or entertainment industry experience preferred.
• Track record as a top performer who consistently exceeds targets.
• Competitive sales mindset with a hunter’s drive and a closer’s instinct.
• Entrepreneurial and self-motivated, never satisfied with second place.
• Cool under pressure and comfortable owning targets.
• Flexible schedule to be there when your players are playing, including evenings, weekends and events.
• Willingness to travel regularly for VIP events and activations (~25%).

Responsibilities

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally’s from the competition.
• Win back players who go quiet. Spot when a VIP’s activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money-can’t-buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio’s revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you’re hearing on market trends, competitor offers, product ideas and tools that would make the team better.

Skills

VIP hosting

Outbound sales

Relationship management

Marketing

Job description

Jump into the role

We’re a challenger brand, and we’re not here to play it safe. Our VIP program was built from the ground up, and it’s still growing. We’ve launched a six-tier VIP structure, from VIP through Diamond VI, and we’re expanding the team. We need account managers who want to shape what comes next. This is a role with real ownership: your portfolio, your relationships, your results. If you thrive in high-energy environments, love building relationships that drive real value, and want to be part of a brand that refuses to blend in, this is your chance.

Responsibilities

About the role

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally’s from the competition.
• Win back players who go quiet. Spot when a VIP’s activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money-can’t-buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio’s revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you’re hearing on market trends, competitor offers, product ideas and tools that would make the team better.

We use Metaview, an AI-powered note-taking tool, during interviews to help capture key discussion points. The tool is used for note-taking purposes only and does not evaluate candidates or influence hiring decisions. Interview notes are used solely for recruitment purposes and are handled in accordance with applicable U.S. and Canadian privacy laws.

Salary Range : $55,000 to $67,000 USD

Role requirements

• 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing
• Casino, sports, hospitality and/or entertainment industry experience preferred
• Track record as a top performer who consistently exceeds targets
• Competitive sales mindset with a hunter’s drive and a closer’s instinct
• Entrepreneurial and self-motivated, never satisfied with second place
• Cool under pressure and comfortable owning targets
• Flexible schedule to be there when your players are playing, including evenings, weekends and events
• Willingness to travel regularly for VIP events and activations (~25%)

About Bally’s

We’re Bally’s, and we’ve always been born to entertain. Since the Ballyverse began way back in 1932, we’ve been creating engaging experiences everywhere, in a way that’s accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples’ phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other’s wins, and find fun in creating moments that matter. Whether you’re energized by guest connection, technical innovation, or both, there’s a place for you at Bally’s.