VIP Account Manager

Bally's Interactive; Chicago (IL); On-site; USD 55,000 - 67,000; Full time

Job summary

Bally's Interactive in Chicago is seeking a VIP Manager to own a portfolio of high-value VIPs and deliver white-glove service. You will build 1:1 relationships that drive loyalty and incremental play across casino, sports betting, and beyond.

You will grow share of wallet, onboard new VIPs, win back dormant players, and create unforgettable moments with exclusive experiences. Collaborate with Marketing, Product, CRM and Operations to tailor bold campaigns while protecting player well-being.

Responsibilities

• Own a portfolio of high-value VIPs and deliver white-glove service to drive loyalty and incremental play.
• Grow share of wallet across casino, sports betting and beyond; onboard new VIPs to the program.
• Bring in new VIPs by spotting high-value players and attracting them from competitors.
• Win back quiet players by identifying drops in activity and offering the right incentives.
• Create unforgettable moments through digital exclusives, suite nights and exclusive experiences.
• Beat targets by growing portfolio revenue, deposits and active players.
• Collaborate with Marketing, Product, CRM and Operations to run personal, bold VIP campaigns.
• Prioritize player well-being; monitor for risky play and work with Responsible Gaming to stay compliant.
• Contribute to program evolution by sharing market trends and product ideas.

Job description

Responsibilities:

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
• Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.

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Salary Range : $55,000 to $67,000 USD

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