Video Triage Engineer

Ztek Consulting, Inc.; Philadelphia (Philadelphia County); On-site; USD 120,000 - 160,000; Full time

Job summary

Ztek Consulting, Inc. is seeking a seasoned software engineer to lead and optimize field-oriented systems. You will design and implement DevOps solutions, monitor metrics, troubleshoot E2E issues on Linux platforms, and ensure high-quality releases across devices.

You bring strong C/C++, Python, and Linux experience, plus ELK/Splunk/Grafana for monitoring and familiarity with AWS services. Prior lead or mentoring experience is valued, along with Jira for defect tracking.

Qualifications

• Experience in C/C++, Python and Linux environments.
• Experience with log management/analysis tools (ELK, Splunk, Grafana).
• At least one scripting language (Bash/Go).
• Technical leadership or mentoring experience.

Responsibilities

• Ensure timely and high-quality software releases across devices by monitoring metrics and alerting systems.
• Troubleshoot E2E issues in Video devices and perform root-cause analysis.
• Diagnose using Linux and networking concepts; contribute to DevOps tooling.
• Design and enhance operational tools and architect DevOps solutions.
• Leverage AWS (S3, Athena, QuickSight) to analyze device data and inform decisions.

Skills

C/C++

Python

Linux

Log management

Scripting (Bash/Go)

Technical leadership

Jira

Tools

Elastic Stack (ELK)

Splunk

Grafana

AWS services

Job description

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in Video devices. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You’ll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira