RDK-B Triage Engineer

Millennium-Info-Tech-Inc.; Philadelphia (Philadelphia County); On-site; USD 120,000 - 160,000; Full time

Job summary

Millennium-Info-Tech-Inc. is seeking a senior software/DevOps engineer to ensure rapid, reliable releases and to troubleshoot complex issues across broadband platforms. You will work with C/C++, Python, and Linux, leveraging analytics tools like ELK, Grafana, and Splunk, and you will guide data-driven decisions using AWS services.

You will mentor junior engineers, lead technical discussions, and help shape DevOps tooling to improve efficiency and reliability across devices and networks.

Qualifications

• Experience with C/C++, Python, and Linux in a software engineering context.
• Proficient with log management and analysis tools such as Elastic Stack (ELK), Splunk and Grafana for monitoring.

Responsibilities

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
• Troubleshoot end-to-end issues in broadband devices across multiple RDK components (WiFi/Mesh, DOCSIS, Fiber, LTE).
• Perform root-cause analysis on Linux-based systems and networking protocols; conduct packet capture analysis.
• Design and enhance operational tools and DevOps solutions to optimize performance.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyze data from field devices and drive insights.
• Develop anomaly detection and data-driven solutions to preemptively resolve system issues.

Skills

C/C++

Python

Linux

Bash

Go

Tools

Elastic Stack (ELK)

Splunk

Grafana

AWS S3

Amazon Athena

Amazon QuickSight

Jira

Git

GitHub

SQL

Job description

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You'll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You'll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• SQL and/or Amazon Athena experience.

Skills :

C/C++ STL,Python,Linux,Bash,Go,Grafana,Amazon Athena,SQL,Jira,Github