Head of Member Service & Video Teller Operations

CommunityAmerica Credit Union; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Student loan assistance

Tuition assistance

Disability insurance

Job summary

A leading financial institution in the United States is seeking a Member Service Manager to oversee the member experience at their Video Tellers and Member Service Center. The role includes recruiting staff, training them, and managing daily operations to align with the credit union’s strategic goals. Ideal candidates will have significant management experience in a customer service environment and strong leadership skills. Benefits include medical insurance, 401(k), and tuition assistance.

Qualifications

• 5 years of management experience in a contact center or financial institution environment.
• Knowledge of teller operations and service management practices.
• Flexibility to respond promptly to shifts in direction.

Responsibilities

• Recruit and retain staff for the Member Service Center team.
• Develop and train the Supervisor- MSC and Sr Member Service Specialist.
• Analyze performance metrics to improve quality and productivity.
• Assist in formulating and implementing strategic goals for the credit union.

Skills

Leadership

Communication

Conflict Resolution

Team Management

Emotional Intelligence

Education

Bachelor’s degree or equivalent work experience

Tools

Spreadsheet software

Word processing software

Job description

A leading financial institution in the United States is seeking a Member Service Manager to oversee the member experience at their Video Tellers and Member Service Center. The role includes recruiting staff, training them, and managing daily operations to align with the credit union’s strategic goals. Ideal candidates will have significant management experience in a customer service environment and strong leadership skills. Benefits include medical insurance, 401(k), and tuition assistance.