Video Teller: Elevate Member Banking via Video Console

Nusenda Credit Union; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Professional development

Tuition assistance

Job summary

Nusenda Credit Union in Albuquerque, NM is seeking a Full-Time Video Teller to serve members via video teller technology. You will handle routine financial transactions and provide exceptional service through face-to-face camera interactions, while educating and referring members as needed.

Candidates should have 1–3 years banking experience. This role blends customer service, problem solving, and education, with a schedule of 37-40 hours per week, Monday-Saturday.

Qualifications

• 1–3 years banking or related experience.
• Excellent member service with face-to-face interaction.
• Ability to handle multiple tasks and deadlines.
• Strong communication with internal/external customers.
• Proficient with Microsoft Office and internal systems.
• Adapt quickly to change and proactively communicate.

Responsibilities

• Assist with routine financial transactions via video teller.
• Educate and fulfill member financial needs.
• Refer members to specialized departments when needed.
• Review and process member inquiries within authority.

Skills

Member service

Multi-tasking

Communication

Microsoft Office

Problem resolution

Change adaptation

Tools

Video Teller systems

Job description

Nusenda Credit Union in Albuquerque, NM is seeking a Full-Time Video Teller to serve members via video teller technology. You will handle routine financial transactions and provide exceptional service through face-to-face camera interactions, while educating and referring members as needed.

Candidates should have 1–3 years banking experience. This role blends customer service, problem solving, and education, with a schedule of 37-40 hours per week, Monday-Saturday.